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Common Questions

I’m not a developer. Can I still use FacetWP?

See our Getting Started screencast. If the video doesn’t make sense to you, then you’ll probably need to find a developer to assist you.

Does FacetWP integrate with WooCommerce?

Yes! FacetWP supports any plugin that uses post types to store products. WooCommerce, Easy Digital Downloads, and Jigoshop are all compatible.

One caveat: some page components (e.g. pagination and sorting) may need to be replaced with FacetWP equivalents.

Why are my facets loading slowly?

FacetWP itself is exceedingly fast. It normally takes a fraction of a second to load results. However, every WordPress request (including AJAX) is only as fast as the slowest plugin.

If FacetWP takes a while to load, there’s likely a larger underlying issue. Make sure to disable any unnecessary plugins, and ensure that your server has sufficient resources.

We have a free Caching add-on that may help on high-traffic sites. Please read the installation instructions carefully, since it requires a few extra steps.

Can I use FacetWP to filter user listings?

Yes! Professional licenses include the User Post Type plugin, allowing you to map users to a post type, and therefore filter users 🙂

Why is my facet empty?

What should I do if the indexer stalls?

FacetWP’s indexer includes built-in resume functionality (learn more). It should resume automatically after a minute or two, assuming you keep a browser tab open.

If your site is behind a .htpasswd login, the indexer might be blocked from resuming. In these cases, you’ll need to pass the access credentials to FacetWP.

If your site is hosted on WP Engine, try adding the following line to wp-config.php:

define( 'WPE_GOVERNOR', false );

Why do my facets disappear?

If using the CSS-based template approach, make sure that your facet shortcodes are *outside* of the facetwp-template container element.

Why does FacetWP prefix its URL vars?

We use prefixes to prevent conflicts with WordPress and other plugins. WordPress has many reserved query vars, and strange things happen if FacetWP tries to use them.

Why is my layout different and/or images missing after filtering?

Some plugins and themes use JavaScript to modify the layout, load images, or apply animation effects. Some examples include masonry layouts, isotope, image lazy loading, and sliders. These scripts run on page load, but do not usually run after each FacetWP ajax refresh, meaning that they’ll likely need to be manually re-triggered within a facetwp-loaded event.

Why is FacetWP breaking with caching enabled?

If you’re using a caching plugin like WP Rocket, make sure that HTML minification and script deferring is disabled.

Why are automatic updates not appearing in my dashboard?

Make sure that you’ve activated your license (Settings > FacetWP > Settings). If you’re still not seeing updates, go to Dashboard > Updates, then click the Check again button. Sometimes WP’s update cache need to be flushed.

Does FacetWP work with my theme?

Probably. There’s tens of thousands of themes out there. Tell us which theme, and we’ll try to figure out whether the theme is compatible.

Does FacetWP support multi-site (MU)?

FacetWP can be installed on sub-sites, but cannot filter across different sites. Please also remember that each sub-site counts against your site limit.

We are occasionally asked whether FacetWP supports pretty URLs, e.g. /make/audi/model/a4/ instead of ?_make=audi&_model=a4.

FacetWP only supports GET-based permalinks. “Pretty” permalinks quickly lose their appeal as more selections are made. Plus it may actually be bad for SEO, since search engines would see a bunch of different URLs with the same content.

That’s probably why most large eCommerce sites stick with GET-based permalinks 🙂

Do you offer custom development services?

We do not current offer paid implementation services. For custom development (site buildouts, design tweaks, other customizations) we recommend Codeable.io.

How fast is FacetWP?

FacetWP was built with performance in mind. We’ve structured our data storage and have analyzed every query to make sure that it runs as efficiently as possible.

Ultimately, the speeds depends on your server, site setup, and amount of content. If your server is overloaded (i.e. too many heavy plugins) or underpowered, then obviously FacetWP won’t run at its peak. Other factors include:

Does FacetWP support PHP7?

Of course! FacetWP fully supports PHP 7.x.

The minimum supported version is PHP 5.3. Please disregard any warnings due to automated PHP7 scanners; FacetWP includes some fallback code that may trigger false-positives.

The PHP Stats page helps us determine when to drop support for older PHP versions.

See Also

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