Every active license of FacetWP includes access to support.

How to open a support ticket

Browse to Settings > FacetWP > Support within your site’s dashboard.

Our support system automatically sends us some information about your site (active plugins, versions, etc) that often helps in troubleshooting.

Support hours

FacetWP support is open Monday – Friday, 8am – 4pm EST.

The ticket submission form automatically closes on weekends (4pm Friday to 8am Monday).

This policy has been in place for 8+ years, helping to preserve our team’s sanity and work-life balance.

FacetWP is a fairly technical plugin, making support more difficult. Our small team would get overwhelmed with a weekend queue, and support quality could decrease.

This policy also helps encourage self-help; answers to many tickets already exist in our docs, accessible via the built-in search box.

We realize that this is a non-standard approach, but we appreciate your understanding.

Limitations

Our support team will help answer basic plugin setup questions, and will troubleshoot issues that directly involve FacetWP or its add-ons.

Support does not include assistance with design, theming, site architecture, or custom development (i.e. building new features, extending existing features, or 3rd-party integrations).

Hiring a contractor

For custom development, we recommend using Codeable to find a contract developer.

Find a developer at Codeable