Every active license of FacetWP includes access to support.

How to open a support ticket

Browse to Settings > FacetWP > Support within your site’s dashboard.

We ask this because it automatically sends us some information about your site (active plugins, versions, etc) that often helps in troubleshooting.


Our support team will help answer basic plugin setup questions, and will troubleshoot issues that directly involve FacetWP or its add-ons.

Support does not include assistance with design, theming, site architecture, or custom development (i.e. building new features, extending existing features, or 3rd-party integrations).

Hiring a contractor

For custom development, we recommend using Codeable to find a contract developer.