FacetWP’s indexer can stall occasionally: the server/WordPress ran out of memory, there was a power outage, etc. Fortunately, FacetWP includes built-in resume functionality. It should resume automatically after a minute or two, assuming you keep the FacetWP settings screen open.

If your site is behind a .htpasswd login, the indexer might be blocked from resuming. In these cases, you’ll need to pass the access credentials to FacetWP.

If your site is hosted on WP Engine, try adding the following line to wp-config.php (not to functions.php):

How to use custom PHP code?
PHP code can be added to your (child) theme's functions.php file. Alternatively, you can use the Custom Hooks add-on, or a code snippets plugin. More info
define( 'WPE_GOVERNOR', false );

Also, reach out to WP Engine support and ask them to add the below URL to your account’s custom cache exclusion list:

/wp-json/facetwp

For an overview of all common indexing issues, see our page about indexing.

See also