After your purchase, you’ll receive a download link and license key, and access to your account.

To install FacetWP, upload the ZIP file into Plugins > Add New > Upload Plugin, or manually extracting the plugin folder into /wp-content/plugins/.

License activation

To activate the plugin, browse to Settings > FacetWP > Settings, fill in the “License key” box, then hit the “Activate” button.

Other ways to activate

If you prefer to keep your license key in code, you can add it to wp-config.php:

define( 'FACETWP_LICENSE_KEY', 'xxxxxxxxxxxxxxxx' );

Or in your (child) theme’s functions.php:

add_filter( 'facetwp_license_key', function( $license_key ) {
    return 'xxxxxxxxxxxxxxxx';
});

Your account

After your purchase, you get access to the your account, where you can view your license details and purchase history, and where you can generate and download invoices for every purchase you made.

You can also download the latest plugin version and all add-ons.

The account page also shows an overview of all live and local/development/staging sites that are using your license key(s), and you can block sites from using a key.

Plugin updates

As long as your license is active, FacetWP will automatically notify you when new updates are available.

When your license expires, FacetWP will continue to work, but you will no longer receive plugin updates or support.

Solving plugin update issues

If updates aren’t appearing, click “Activate” within Settings > FacetWP > Settings, then click “Check again” within Dashboard > Updates. This should clear WP’s updater cache.

If that doesn’t resolve the issue, check the following:

  • Clear all caching and optimization plugins (WP Total Cache, WP Rocket, WP Super Cache, Autoptimize, etc).
  • Some hosts (Pagely, WP Engine, Siteground, Flywheel, etc) and services (Cloudflare) provide server-side caching that may also need to be cleared.

License key restrictions

Depending on your licence type, you can use your license key on up to 3 or 20 live sites.

You are also allowed to use it on as many local, development or staging sites as needed. Your account shows an overview of all live and local/development/staging sites that are currently using your license key(s). If you have any sites that are listed here as live sites, but are actually staging sites, let us know.

If you are using FacetWP in a WordPress multi-site setup, be aware that each sub-site counts against your license’s site limit.

How to remove a site’s license

If you want to manually de-activate a license key on one of your sites, make sure the site does not make update checks to our server anymore. You can do that by doing one of the following:

  • De-activate FacetWP;
  • Go to Settings > General, then clear the “License key box” and hit the “Activate” button.

Once the update checks stop, the site will get removed from your account in a week or two.

You can also also block any site from using a license key in your account.

Renewals

By default, your license will auto-renew after 1 year. We offer a 20% renewal discount on the normal price.

If you’d like to cancel your subscription, log into your account, scroll to the Subscriptions section and click the “Cancel” button beside the active subscription.

To manually renew, enter your existing license key into the “Discount” box during checkout. Just make sure that your license doesn’t already have an active subscription.

A manual renewal will add 1 year to the expiration date. If the license has expired, the new expiration date will be 1 year from the renewal purchase date.