When you purchase FacetWP, you will receive a download URL and license key.
Once you’ve downloaded it, you can either upload the ZIP file through WordPress admin, or manually extract the plugin into the /wp-content/plugins/ folder.
After activating the plugin, browse to Settings > FacetWP, then click on the Settings tab. To activate your license, enter your license key into the box and hit “Activate”.
After entering your license key, the plugin will notify you when new updates are available.
Upgrading is a 1-click process within WordPress admin. If updates do not appear when expected, try going into Settings > FacetWP and clicking the “Activate” button again. This will clear the updater cache.
You can also manually update the plugin. Download the plugin via the My Account link at the bottom of facetwp.com.
You can safely delete and reinstall the plugin without losing your settings.
If you are having issues after updating check the following:
- Clear your site cache, including FacetWP Cache if you are using it. Caching plugins such as WP Total Cache, WP Rocket, and WP Super Cache may need to be cleared, as well as js/css optimization plugins such as Autoptomize and Better WordPress Minify.
- Some hosts provide server side caching that may need to be cleared. This often is done from your host’s control panel. Examples are Pagely, WPEngine, Siteground, and Flywheel. Services such as CloudFlare also provide a caching layer.
If you’ve made a purchase on or after November 6, 2017, your license will auto-renew after 1 year.
If you need to cancel the auto-renew, visit the My Account page. Once logged into your account, there is a “Cancel” button beside the active subscription.
To manually renew your license, enter your license key into the Discount box during checkout.
A renewal will add 1 year to the expiration date. If the license has expired, the new expiration date will be 1 year from the renewal purchase date.