Installation

After your purchase, you’ll receive a download link and license key.

Installing FacetWP involves either uploading the ZIP file into Plugins > Add New > Upload Plugin, or manually extracting the plugin folder into /wp-content/plugins/.

License Activation

After enabling the plugin, browse to Settings > FacetWP > Settings. Fill in the “License key” box, then hit the “Activate” button.

Automatic Updates

After activating your license key, the plugin will notify you when new updates are available.

Upgrading is a 1-click process within WordPress admin. If updates do not appear when expected, try going into Settings > FacetWP > Settings and clicking the “Activate” button again. This will clear the updater cache.

Manual Updates

If needed, you can also manually download the plugin via the My Account page. The plugin can be safely deleted and reinstalled without losing any settings.

Troubleshooting Updates

If you are having issues after updating, check the following:

  • Clear your site cache, including FacetWP Cache if you are using it. Caching plugins such as WP Total Cache, WP Rocket, and WP Super Cache may need to be cleared, as well as js/css optimization plugins such as Autoptomize and Better WordPress Minify.
  • Some hosts provide server-side caching that may need to be cleared. This often is done from your host’s control panel. Examples are Pagely, WPEngine, Siteground, and Flywheel. Services such as CloudFlare also provide a caching layer.
  • Follow the general debugging tips, particularly checking for JavaScript errors when saving or re-indexing and looking at the query.

Renewal

Automatic (subscription)

If you’ve made a purchase on or after November 6, 2017, your license will auto-renew after 1 year.

If you need to cancel the auto-renew, visit the My Account page. Once logged into your account, there is a “Cancel” button beside the active subscription.

Manual

To manually renew your license, enter your license key into the Discount box during checkout. Please first make sure that your license doesn’t already have an active subscription.

A renewal will add 1 year to the expiration date. If the license has expired, the new expiration date will be 1 year from the renewal purchase date.