After your purchase, you’ll receive a download link and license key.
Installing FacetWP involves either uploading the ZIP file into Plugins > Add New > Upload Plugin, or manually extracting the plugin folder into
After enabling the plugin, browse to Settings > FacetWP > Settings. Fill in the “License key” box, then hit the “Activate” button.
After activating your license key, the plugin will notify you when new updates are available.
If updates aren’t appearing, try clicking “Activate” within Settings > FacetWP > Settings, then click “Check again” within Dashboard > Updates. This will clear WP’s updater cache.
You can also manually download the plugin via the My Account page. The plugin can be safely deleted and reinstalled without losing any settings.
If you are having issues after updating, check the following:
- Clear all caching and optimization plugins (FacetWP Cache if installed, WP Total Cache, WP Rocket, WP Super Cache, Autoptimize, etc).
- Some hosts (Pagely, WP Engine, Siteground, Flywheel, etc) and services (Cloudflare) provide server-side caching that may also need to be cleared.
If you’ve made a purchase on or after November 6, 2017, your license will auto-renew after 1 year.
If you need to cancel the auto-renew, visit the My Account page. Once logged into your account, there is a “Cancel” button beside the active subscription.
To manually renew, enter your existing license key into the “Discount” box during checkout. Please first make sure that your license doesn’t already have an active subscription.
A renewal will add 1 year to the expiration date. If the license has expired, the new expiration date will be 1 year from the renewal purchase date.